REQUESTS: Kiubo Colombia Travel services may be requested by all travel agencies, tour operators, airlines and tourist groups in the whole world and has to be made in a written from.
TRAVEL CONTRACT: An official travel contract between the tour operator, travel agency or direct client with Kiubo Colombia Travel is established with our confirmation and our terms and conditions of travel come into effect as per this moment.
CONFIRMATIONS: All services must be confirmed exclusively by Kiubo Colombia Travel.
RATES: All prices are provided in USD, net-rates, per person (services) and per room (hotel rates), valid in the mentioned period and are subject to changes without previous notice.
EXCEPTIONS: We understand, of course, that worldwide tour operators having already published a catalogue with our prices cannot change those anymore. In these cases Kiubo Colombia Travel accepts for reservations from the tour operator catalogue the old prices offered for the catalogue. Only in extreme situations these rates will be adapted.
HOTEL RATES: If there´s only one hotel price, this rate refers to the lowest price of standard rooms in low season. An increasing number of hotels run their company like an airline. Therefore it might happen, that hotels will be confirmed with higher rates than mentioned in our manual. The reason for this is that there are no standard rooms to the lowest prices anymore available in the hotel. Of course, we will always explicitly emphasize this case to you in the confirmation.
VALUE ADDED TAX: Some years ago, the Colombian government decided to exclude foreign tourists from the value added tax (IVA form Spanish, currently at 19%) added to accommodation rates with regards to reservations and payments made in the exterior. Therefore our prices are stated without the IVA.
FLIGHTS: Domestic flight prices are very fluctuant and will depend on the date of the reservation, date of the flight, itinerary, airline and season. Tariffs must be re-confirmed when booking and are under request. National airport fee is included in the flight prices. Infantes up to 2 year travel free of charge without the right for a seat. They must be carried by an adult. Kids between 2-12 years pay usually between 67% and 100% of that price.
PAYMENT POLICIES: If there is no other special agreement we apply the following payment policy:
Fits services: Confirmed reservations have to be paid in advance at least 15 days before hosts’ arrival by fund transfer to our bank account, credit card or cash. Exceptions are specifically mentioned and confirmed.
Group services: 50% deposit of confirmed reservations at least 90 days before arrival and final payment at least 30 days before arrival by fund transfer to our bank account, credit card or cash. Exceptions are specifically mentioned and confirmed.
Special payment policies may apply and will be informed at the moment of confirmation.
We reserve the right to charge the flight tickets before or at the moment of booking.
BANK ACCOUNT INFORMATION:
-Bank details Euro account:
Bank: Volksbank Klettgau-Wutoeschingen
Bank address: Hauptstr. 8, 79793 Wutoeschingen, Germany
Beneficiary Kiubo Colombia Travel
Beneficiary address: Bogotá, Colombia
Account number: 21153214
Bank sorting numbre: 68462427
Iban: DE90 6846 2427 0021 1532 14
Swift/Bic: GENODE61WUT
-Bank details Dollar account:
Bank: Volksbank Klettgau-Wutoeschingen
Bank address: Hauptstr. 8, 79793 Wutoeschingen, Germany
Beneficiary: Kiubo Colombia Travel
Beneficiary address: Bogotá, Colombia
Account number: 621153200
Bank sorting number: 68462427
Iban: DE53 6846 2427 0621 1532 00
Swift/Bic: GENODE61WUT
CANCELLATION FEES:
Cancelation fee for roundtrips, packages, hotel reservation and other tourist services in Colombia for fits and groups (except flights - see below):
up to 60 days before arrival to Colombia: 0% of the total amount
from 59 to 30 days before arrival to Colombia: 15% of the total amount
from 29 to 22 days before arrival to Colombia : 25% of the total amount
from 21 to 15 days before arrival to Colombia: 35% of the total amount
from 14 to 8 days before arrival to Colombia: 50% of the total amount
from 7 to 4 days before arrival to Colombia: 60% of the total amount
from 3 to 1 day before arrival to Colombia: 70% of the total amount
On the day of arrival: 80% of the total amount
Special cancellation policies may apply for groups and will be informed at the moment of quotation or confirmation.
During high season and for special hotels and services we may apply special cancellation policies in some hotels which will be informed at the moment of confirmation.
Flight tickets: Issued flight tickets are nonrefundable. However, they can usually be used by the same customer at a later date for a rebooking fee.
Change of travel date: We may charge any change of reservation. We inform about the amount at the moment of modification.
Not used services: If the customer does not use already confirmed services after his arrival he/she has no right for refund. However, we will do everything we can to get something back from our suppliers.
EXCHANGE RATE: Kiubo Colombia Travel has presumably offered the most attractive prices on the market for years. We succeed in doing that not only through successful negotiating with our providers but also by applying very attractive exchange rates from Colombian Peso to US Dollar or Euro for our clients.
GROUPS: Prices for groups must be requested, unless they figure in the list of prices. In general it is possible to concede a Tour Conductor completely free of charge for each 15 full paying paxs.
CHILDREN POLICIES Children and babies (maximum two of them), less than 12 years old, (11 years and 364 days) can be generally lodged free in their parents (two adults) room, but please reconfirm that information when booking. Expenses for babies or children maintenance must be paid in each place where it would be necessary. From 12 years old onward, price to be paid will be full.
DOCUMENTS: Tourists are responsible for the carrying and presentation of their own travel documents and required vaccination. Kiubo Colombia Travel can not be held responsible for missing travel documents or vaccinations.
HEALTH INSURANCE: Tourists are responsible of their health insurance during their stay in Colombia. Kiubo Colombia Travel con not be held responsible for a missing health insurance nor the consecuences that might occur.
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